Bye Bye Mess (“Bye Bye Désordre”, or the “Company”) offers a flexible and fair cancellation policy in compliance with the laws of Québec..
ARTICLE 1: DEFINITIONS
1.1 APPOINTMENT
A consultation or project appointment means a date and time agreed upon between the client and the Company.
1.2 CANCELLATION
Cancellation means the complete termination of an appointment or project before its scheduled date, with no intention of rescheduling it.
1.3 RESCHEDULING
Rescheduling means changing the date or time of an appointment, with the intention of completing it at a later date.
1.4 NO-SHOW
A no-show means the client’s failure to attend the scheduled appointment without prior cancellation or communication.
1.5 DEPOSIT
A deposit means the initial payment made to reserve an appointment or begin
a project.
1.6 CANCELLATION FEES
Cancellation fees are charges billed for cancellation according to the timeframes set out herein.
ARTICLE 2: INITIAL FREE CONSULTATION
2.1 NO CANCELLATION FEE
The initial free consultation may be cancelled at any time without fees or penalty.
2.2 CANCELLATION TIMEFRAME
The free consultation may be cancelled as follows:
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24 hours in advance = FREE
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Less than 24 hours in advance = $45 fee
2.3 HOW TO CANCEL
Please call or send an email to confirm the cancellation:
📞 438-527-5089
📧 byebyedesordre2021@gmail.com
ARTICLE 3: PROJECT APPOINTMENT — WITH DEPOSIT
3.1 DEPOSIT REQUIRED
A deposit of 50% of the project price is required to reserve a project appointment.
3.2 CANCELLATION SCHEDULE
CANCELLATION 14 OR MORE DAYS IN ADVANCE
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Timeframe: 14 days or more before the scheduled date
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Fee: NONE
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Refund: 100% of the deposit
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Process: Automatic refund within 5 to 10 days
CANCELLATION 7 TO 13 DAYS IN ADVANCE
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Timeframe: Between 7 and 13 days before the scheduled date
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Fee: 25% of the deposit or project price
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Refund: 75% of the deposit
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Process: Refund within 5 to 10 days
CANCELLATION 3 TO 6 DAYS IN ADVANCE
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Timeframe: Between 3 and 6 days before the scheduled date
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Fee: 50% of the deposit or project price
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Refund: 50% of the deposit
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Process: Refund within 5 to 10 days
CANCELLATION 0 TO 2 DAYS IN ADVANCE
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Timeframe: 0, 1, or 2 days before the scheduled date
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Fee: 100% of the deposit or project price
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Refund: NONE
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Process: No refund
3.3 JUSTIFICATION OF FEES
Cancellation fees account for:
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administrative costs already incurred;
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the inability to fill the scheduled time slot;
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loss of revenue from another potential client;
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travel and preparation expenses;
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the reservation of the team’s time.
ARTICLE 4: NO-SHOW — ABSENCE WITHOUT CANCELLATION
4.1 DEFINITION
A no-show occurs when the client does not attend the scheduled appointment and has not cancelled or communicated with the Company within the 2 hours preceding the scheduled time.
4.2 NO-SHOW FEES
In the event of a no-show:
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Fee: 100% of the deposit or service price
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No refund will be issued
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The Company retains the full payment
4.3 COMMUNICATION
In the event of an absence, the Company will attempt to contact you by:
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Telephone
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Email
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Text message/SMS
If we are unable to reach you within 20 minutes following the scheduled appointment time, the appointment will be deemed a no-show.
4.4 EXCEPTION — EMERGENCY
If a genuine emergency prevents you from attending, please contact us IMMEDIATELY:
📞 438-527-5089 — Please call; do not text
📧 byebyedesordre2021@gmail.com — Include “URGENT” in the subject line
The Company will assess your situation and determine whether it justifies an exemption from fees.
ARTICLE 5: RESCHEDULING — CHANGE OF DATE
5.1 RESCHEDULING WITHOUT FEES
RESCHEDULING 14 OR MORE DAYS IN ADVANCE
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Timeframe: Rescheduling 14 or more days before the scheduled date
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Fee: NONE
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Condition: Subject to availability
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New date: Accommodated within 30 days, without fees, subject to availability
5.2 RESCHEDULING WITH MINIMAL FEES
RESCHEDULING 7 TO 13 DAYS IN ADVANCE
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Timeframe: Rescheduling between 7 and 13 days in advance
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Fee: $45 administrative fee
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Reason: Schedule reorganization
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New date: Accommodated within 30 days
RESCHEDULING 3 TO 6 DAYS IN ADVANCE
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Timeframe: Rescheduling between 3 and 6 days in advance
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Fee: $75 urgent modification fee
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Reason: Urgent schedule reorganization
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New date: Accommodated where possible
5.3 VERY SHORT-NOTICE RESCHEDULING
RESCHEDULING 0 TO 2 DAYS IN ADVANCE
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Timeframe: Rescheduling less than 2 days in advance
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Fee: Full price
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Reason: Impossible to accommodate
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New date: Subject to availability and may require several weeks. We will make every effort, but no guarantee is offered.
5.4 HOW TO REQUEST RESCHEDULING
By telephone: 📞 438-527-5089
Please call during business hours.
By email: 📧 byebyedesordre2021@gmail.com
Please write as soon as possible.
INFORMATION TO PROVIDE:
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Current appointment date
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Desired new date
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Reason for rescheduling, optional
5.5 CONFIRMATION
Confirmation of rescheduling will be sent by:
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Telephone or SMS
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Confirmation email
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Reminder 24 hours before the new date
ARTICLE 6: CHANGES TO THE SCOPE OF SERVICES
6.1 MINOR CHANGES
Minor changes include:
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Change of time on the same day
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Adjustment to the scope of work, minor change
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Minor change of location within the same area
Fees:
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NONE if 7 or more days in advance
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$45 if less than 7 days in advance
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$75 if between 3 and 6 days in advance
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Full price if less than 2 days in advance
6.2 MATERIAL CHANGES
Material changes include:
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Significant increase in the scope of work
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Addition of rooms or areas
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Major change to the budget
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Significant change to the concept
Fees:
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Revised estimate required
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Additional fees may apply
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A new date may be required
6.3 PROCESS
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Call or write to request the change.
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We will contact you to discuss it.
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A revised estimate will be provided if necessary.
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Written confirmation must be received before the change is made.
ARTICLE 7: REFUNDS
7.1 REFUND TERMS
PROCESSING TIME
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5 to 10 business days after approval
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During business hours only
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No processing on weekends
REFUND METHOD
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Same source as the original payment
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If paid by credit card:
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Refund issued to the card
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If paid by transfer:
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Refund issued by cheque
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Bank fees: Not charged
7.2 REFUND REQUEST
To request a refund:
📞 438-527-5089 — Please call during business hours
📧 byebyedesordre2021@gmail.com — Please write and provide the reason
REQUIRED INFORMATION:
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Reference number / confirmation number
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Date of the original service
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Reason for cancellation
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Banking information, if a new transfer is required
7.3 CONFIRMATION
You will receive confirmation:
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By email immediately
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Refund status provided
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Tracking number, if applicable
7.4 REFUND FEES
No processing fee is deducted from the refund.
ARTICLE 8: EXCEPTIONAL CIRCUMSTANCES AND EXEMPTIONS
8.1 JUSTIFIED SITUATIONS
The following situations may justify a partial or full exemption from fees:
DEATH
☑ Death of a loved one, parent, friend, or child
Exemption: 100% of fees
Proof: Obituary notice or death certificate
Timeframe: Even if less than 24 hours in advance
SERIOUS MEDICAL EMERGENCY
☑ Hospitalization or medical emergency
Exemption: 100% of fees
Proof: Medical note or emergency receipt
Timeframe: 7 days to provide proof
URGENT FAMILY MATTER
☑ Sick child or critical family emergency
Exemption: 50% to 100%, depending on the circumstances
Proof: Detailed description, may be reviewed
Timeframe: Contact us immediately
DISASTER OR MAJOR EMERGENCY
☑ Earthquake, extreme storm
Exemption: 100% of fees
Proof: Incident report or news report
Timeframe: Urgent communication required
TECHNICAL ISSUE ON THE COMPANY’S PART
☑ Bye Bye Désordre must reschedule or cancel
Exemption: 100% of fees + bonus credit
Example: Team illness, personal emergency
Timeframe: 24-hour notice
8.2 EXEMPTION PROCESS
Request
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Contact us immediately by telephone.
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Explain the situation.
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Provide the relevant supporting documentation.
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Await confirmation.
Assessment
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The Company will assess the request.
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Additional documentation may be requested.
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Response time: 24 to 48 hours.
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The final decision will be communicated in writing.
Resolution
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If approved: Full or partial refund.
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Confirmation receipt sent.
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New appointment proposed, if desired.
8.3 APPEAL OF DECISION
If you disagree with the decision:
📧 Write to: byebyedesordre2021@gmail.com
📞 Call: 438-527-5089
The appeal will be reviewed within 5 business days.
ARTICLE 9: COMPANY POLICY
9.1 CANCELLATION BY BYE BYE MESS
If the Company must cancel:
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14 or more days’ notice: Full credit of the deposit
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7 to 13 days’ notice: Full credit + $50 bonus
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3 to 6 days’ notice: Full credit + $100 bonus
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0 to 2 days’ notice: Full refund + $150 bonus
9.2 RESCHEDULING BY BYE BYE MESS
If the Company must reschedule:
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No fee to the client
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New date accommodated as a priority
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$50 credit offered as compensation
ARTICLE 10: PAYMENT AND DEPOSIT
10.1 DEPOSIT AMOUNT
The required deposit is:
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50% of the project price
10.2 PAYMENT OF DEPOSIT
Accepted methods of payment:
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Credit card, Visa or Mastercard
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Interac e-Transfer
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Bank transfer
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Cheque
10.3 TIMING OF DEPOSIT
The deposit is due:
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At the time of booking
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Before confirmation of the appointment
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Before the first day of the project
10.4 DEPOSIT AND BALANCE
The deposit is applied to:
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the final payment for the service; OR
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refunded, less any applicable cancellation fees.
ARTICLE 11: LEGAL COMPLIANCE
11.1 APPLICABLE LAWS
This policy complies with:
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the Québec Consumer Protection Act;
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the Civil Code of Québec;
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the Act to Establish a Legal Framework for Information Technology;
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fair business practice standards.
11.2 RIGHT OF WITHDRAWAL
In accordance with the Consumer Protection Act, you have the right to withdraw within
7 days following the signing of the contract, except for services already provided. To exercise this right of withdrawal:
📧 Write to: byebyedesordre2021@gmail.com
📞 Call: 438-527-5089
11.3 CONSUMER PROTECTION
This policy does not limit your rights as a consumer under the laws of Québec.
ARTICLE 12: CONTACT AND QUESTIONS
For any questions regarding this policy:
📞 TELEPHONE: 438-527-5089
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
📧 EMAIL: byebyedesordre2021@gmail.com
Response time: Within 24 to 48 hours
🏠 ADDRESS: Bye Bye Désordre, 77 de la Picardie, Blainville, Québec, J7C 0B9
ARTICLE 13: AMENDMENTS TO THIS POLICY
Bye Bye Mess reserves the right to amend this policy at any time, with 14 days’
prior notice. Amendments apply to appointments booked after the effective date of the amendment. Existing appointments remain governed by the policy in effect at the time
of booking.
ARTICLE 14: ACCEPTANCE OF THE POLICY
By booking an appointment or project with Bye Bye Mess, you fully accept this Cancellation and Booking Policy. A copy of this policy will be provided to you:
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By email after booking
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Upon request
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On the website
LAST UPDATED: July 11, 2026
VERSION: 1.0 © 2026 Bye Bye Désordre. All rights reserved.