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CONFIDENTIALITY POLICY

Last updated: July 11, 2026

At Bye Bye Mess, safeguarding the privacy and integrity of your personal information is a paramount commitment.

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This Privacy Policy delineates the nature of the personal data we may collect during your interactions with our website, our communications, or our professional services. It further details the protocols governing the use, retention, disclosure, and protection of such information.

 

This policy is established in strict accordance with the regulatory framework of Quebec and Canada, specifically the Act Respecting the Protection of Personal Information in the Private Sector, as modernized by Law 25.

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1. Designated Privacy Officer

The individual officially designated as responsible for the protection of personal information is:

Isabelle Ayotte

Bye Bye Désordre

Email: byebyedesordre2021@gmail.com

Telephone: 438-527-5089

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For any inquiries concerning this policy or the management of your personal data, please contact the Privacy Officer at the coordinates provided above.

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2. Scope of Data Collection

We collect personal information through various touchpoints, including our website, electronic mail, telephonic communications, contact forms, and social media platforms. The data collected may include, but is not limited to:

  • Full legal name;

  • Electronic mail address and telephonic coordinates;

  • Geographic location (city or sector);

  • Nature of the requested professional services;

  • Specific details provided within your inquiries;

  • Photographic documentation of spaces, provided voluntarily by the client;

  • Any other information relevant to the fulfillment of our mandate.

 

We restrict collection to data strictly necessary for addressing inquiries, conducting consultations, or executing our professional services.

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3. Purposes of Processing

Personal information is processed for the following objectives:

  • Managing and responding to client inquiries;

  • Facilitating professional consultations and appointments;

  • Evaluating organizational requirements and space optimization strategies;

  • Developing formal estimates and service proposals;

  • Provision and execution of contracted services;

  • Administrative follow-ups and quality assurance;

  • Ensuring compliance with legal and regulatory obligations.

 

Data shall not be utilized for purposes incompatible with those for which it was originally gathered, except with explicit consent or as mandated by law.

 

4. Consent and Withdrawal

By transmitting your personal information to us, you grant consent for its collection, processing, and retention as described herein.

 

You reserve the right to withdraw your consent at any time, subject to prevailing legal or contractual requirements.

 

To initiate a withdrawal of consent, please contact us at: byebyedesordre2021@gmail.com

 

Please be advised that such withdrawal may preclude our ability to provide certain services or fulfill specific requests.

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5. Website Contact Mechanisms

Information submitted via our digital contact forms is utilized exclusively for the processing of your request. These forms incorporate a mandatory consent mechanism to ensure compliance with transparency standards.

 

6. Tracking Technologies and Cookies

Our digital platform utilizes cookies and similar tracking technologies to optimize performance and enhance user experience. These include:

  • Strictly Necessary Cookies: Essential for site security and core functionality.

  • Analytical and Performance Cookies: Utilized to aggregate anonymized data regarding site traffic, popular content, and technical performance (e.g., via Google Analytics).

  • Functional Cookies: To retain user preferences such as linguistic settings.

  • Targeting and Advertising Cookies: Utilized, where applicable and with consent, to measure advertising efficacy (e.g., Meta Pixel).

 

7. Management of Cookie Preferences

Where required by law, a consent management platform allows users to accept, decline, or customize their tracking preferences. Furthermore, browser settings may be adjusted to obstruct or delete cookies; however, this may impair the site’s optimal functionality.

 

8. Disclosure to Third Parties

Bye Bye Mess (Bye Bye Désordre) does not sell or trade personal data. Information may be disclosed to authorized third-party service providers (e.g., web hosting, CRM tools, scheduling platforms) strictly to the extent necessary for the performance of their functions. These parties are contractually bound to maintain data confidentiality.

 

9. Cross-Border Data Transfers

Certain technological partners may process or store data outside the jurisdiction of Quebec or Canada. In such instances, we implement reasonable safeguards to ensure that the transferred data receives a level of protection consistent with Quebec’s privacy standards.

 

10. Retention and Disposal

We retain personal data only for the duration required to fulfill the purposes for which it was collected, or as mandated by statutory retention periods. Upon expiration of these requirements, data is securely deleted, destroyed, or anonymized.

 

11. Safeguarding Measures

We employ rigorous administrative, technical, and physical safeguards to protect data against unauthorized access, loss, theft, or modification. These include SSL encryption, password-protected systems, and restricted access protocols. Notwithstanding these measures, no electronic transmission is entirely infallible; thus, absolute security cannot be guaranteed.

 

12. Client Media and Endorsements

Photographic documentation of projects (Before/After) is never published without the explicit prior consent of the client. We take proactive measures to redact or omit identifying elements (e.g., addresses, family portraits, sensitive documents). Testimonials are published only with authorization, utilizing pseudonyms or truncated names to preserve client anonymity.

 

13. Exercise of Individual Rights

Under Quebec law, you possess the following rights regarding your personal data:

  • The right of access and portability;

  • The right to rectify inaccurate or incomplete data;

  • The right to erasure, subject to legal limitations;

  • The right to obtain information regarding data processing and authorized access.

 

To exercise these rights, formal requests must be directed to: byebyedesordre2021@gmail.com

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14. Privacy Incidents

In the event of a suspected or confirmed privacy breach, we will execute our incident response protocol to mitigate risks and, where required, notify the Commission d’accès à l’information du Québec and the affected individuals.

 

15. Regulatory Compliance

We adhere to all applicable anti-spam legislation, including CASL (Canada’s Anti-Spam Legislation). Users may opt-out of promotional communications at any time via the provided unsubscribe mechanisms.

 

16. External Jurisdictions

This policy applies solely to Bye Bye Mess (Bye Bye Désordre). We are not responsible for the privacy practices of external platforms (e.g., Instagram, Facebook) linked from our site.

 

17. Protection of Minors

Our services are not intended for individuals under the age of 14. We do not knowingly collect data from minors without the verified consent of a legal guardian.

 

18. Amendments

This policy may be amended periodically to reflect evolving legal requirements or
operational changes. We encourage users to review this page regularly to remain informed of our privacy practices.

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19. Contact and Jurisdiction

For any matters pertaining to this policy, please contact Isabelle Ayotte. This policy is governed by the laws of the Province of Quebec, Canada.

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